Privacy Policy

Last updated: 2025-11-15

Who we are

ScatterLab (Pty) Ltd (“ScatterLab”, “we”, “us”) is a software studio based in Cape Town, South Africa.

Scope

This policy explains how we handle personal information on our website and in our mobile applications that we design, build, and maintain.

Information we collect

• Contact data you provide (e.g., name, email) when you contact us.
• Usage & diagnostics (e.g., crash logs, device info) where enabled in our apps.
• Support data you send to us (messages, attachments).
• Payments for our apps are processed by app stores or payment providers; we do not store card details.

Why we process data

• Develop, operate, and improve our apps and services
• Communicate with you and provide support
• Comply with legal obligations

Legal bases

We process personal information as allowed by applicable laws, including South Africa’s POPIA and, where relevant, the GDPR (consent, contract, legitimate interests, legal obligation).

Sharing

We may share data with service providers (e.g., hosting, analytics, crash reporting) under agreements that protect your information. We do not sell personal data.

International transfers

Where data is transferred outside your country, we use appropriate safeguards consistent with POPIA/GDPR requirements.

Data retention

We keep personal information only as long as necessary for the purposes above, then delete or anonymise it.

Security

We use technical and organizational measures to secure personal information, including encryption in transit, access controls, and least-privilege practices.

Your rights

You may have rights to access, correct, delete, or port your information, and to object or restrict processing. To exercise these rights, please use the contact form.

Children

Our services are not directed to children under 13. If you believe we have collected data from a child, contact us so we can delete it.